RETURNS POLICY
1. EXCHANGE/RETURN POLICY
YOUR WITHDRAWAL RIGHTS FROM THE CONTRACT:
You have the right to withdraw from the Contract within 14 (fourteen) calendar days from the day of receipt of the order by you or an assigned third party, without having to state any reason for the cancelation. In case of multiple goods in one order delivered separately, the withdrawal period expires after 14 (fourteen) calendar days from the day on which you acquire, or an assigned third party acquires, physical possession of the last good ordered in one order.
To exercise the right of withdrawal you shall fill in the Withdrawal/Returns Form and submit it to us by email on sales@timsbrands.com within the 14(fourteen)-calendar day period stated above. Once we receive your Withdrawal/Returns Form, we shall contact you immediately confirming receipt.
RETURNS:
You shall return the items to us within 14 (fourteen) calendar days from the date you communicate your withdrawal from the Contract. The deadline is met if you send back the goods before the period of 14 (fourteen) calendar days has expired.
For health and hygiene reasons we do not accept returns of underwear and/or beachwear which were unsealed after delivery.
The goods must be returned at the postal address 5, Grigoriou Xenopoulou Street, 1061, Nicosia, Cyprus. We do not accept any returns or exchanges of goods purchased online from our website in any of our brick-and-mortar stores. Unless you deliver the goods to the above address, you shall bear the costs and risks of returning the goods.
When returned, the goods must be in their original condition which includes all tags, security ribbon and packaging, and without being worn, washed or altered. Please return the products using or including all their original packaging, instructions and other accompanying documents. If the goods returned are not in their original condition as explained above, you do not lose the right of withdrawal, but the money that will be returned to you depends on the use made and the reduced value of the products as a result thereof. The goods are your responsibility until they reach our warehouse. Please ensure that they are properly packaged and that you keep your proof of returning the order since we might require you to provide us with records of dispatch to us.
Once the return has been checked by our team and a refund is possible, you will receive an email regarding the returned goods. We will return to you all payments received from you, including delivery charges only in Cyprus (except for any additional charges resulting from your choice of any delivery method other than the delivery method that we offer) without any undue delay, and at any rate, within 14 (fourteen) calendar days from the date on which you notified us of your intention to withdraw from the contract. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods (tracking number and copy of receipt of shipment), whichever is the earlier. We will carry out reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any charges as result of such reimbursement.
DEFECTIVE PRODUCTS:
If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact within 24 (twenty-four) hours of receipt the customer service department by sending an email to the email address sales@timsbrands.com and/or calling at +35722762346, providing the product details and the damage sustained if possible by taking photographs and attaching them thereto.
You must return the product to the address indicated in this clause. After careful examination of the product, we will notify you by email within a reasonable period if the product can be exchanged or whether you have a right to a refund (as appropriate).
If a defect or damage is confirmed on the returned product, we will give you a complete refund including the charges you have accrued for delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase. The refund or replacement of the article shall take place as soon as possible and in all cases within 14 (fourteen) calendar days from the date on which we sent you an email confirming that the refund or replacement of the product is going ahead.